This gem of a post recently popped up in my Techmeme/TechCrunch RSS feed. its Michael Arrington lamenting the hassle/aggravation/frustration of having to deal with a daily onslaught of thousands of emails.
Michael, I feel your pain. Making my email readily available seemed like a really smart thing to do when I first bought the Mavs in 2000. In hindsight, it was a huge mistake. Now of the thousand plus emails I get in a day, a hundred may be of the “You Suck” variety. Another 100 or so are of the “I want ” variety. I would say that less than 20pct of the emails I get in any given day are truly of any interest and value to me and 99pct of those are from employees.
The good news is that I have a filter system setup so that I can push emails from people I already know or do business with into folders that I know are of relative importance.
Yet, I still trudge through the emails from the sports people who want to rant for the sake of ranting, giving them the shortest of glances, just in case they truly are a customer of the Mavs with a valid issue. I still glance at the “I want” emails, just in case there is something of truly redeeming value.
Unfortunately, there is one element of email that I have been forced to give up on. I have emails going back to the 1980s. Starting in about 1994, I have as many emails as I have been able to save as possible, up until about 12 months ago.
I had always wanted to keep each and every email I ever got figuring that it would be a history of my life that my kids and their kids could look back at just as I loved to look at old postcards, letters and pictures of my parents and grandparents. I kept as much as I could. I would estimate that I am well past 1mm emails in aggregate to date.
But as people got broadband, they started sending bigger and bigger attachments. So the attachments were the first thing to go. Then as people added mobile email, the volume exploded. Everything became email worthy. Which took my email files to sizes they have never been before. In fact, the biggest hassle in dealing with all of this is the 4gbs limit to copying files in Windows platforms. Zipping works, most of the time, but not all and the not all times make it not worth risking
So I started breaking them into smaller and smaller files, which just made things harder to manage and find. Even with indexing software out there.
And as far as moving everything over to my mac ? Entourage ? Setting up rules in Entourage or any mac mail i have tried takes an eternity. Try recreating more than 1k rules. Even trying to set them up as they come in hinders my productivity to an unacceptable level. So now I survive with my Windows Mail Server Box and my laptops taking in only current email.
So Michael, I feel your pain. The idea of living “The Email Life” worked so well for so long. Now, each day I say goodbye to my little email friends, I feel like Im cheating the future.
So now I just keep what I need to keep. HDNet, Mavs, 2929 stuff that I need to have available for reference.
Its kind of disapp
Hmmm, I was contemplating whether to post as I usually don’t posts on blogs, I’m more of an observer, but found this post very useful, thanks!
Comment by Janice Davids -
I really liked your blog! I just added you to my bookmarked. Keep up the good work.
Comment by joomla -
I dunno. Not sure I agree but okay. Good post anyway. Cheers.
Comment by Monica Sorenson -
Mark-
I hate basketball. What can you do to change my mind?
Comment by Brian -
He desarrollado una TV Backlight (que simula un plasma) de 78. Me gustara que lo veas, est publicado en mi blog personal http://www.maxcreativo.com
El modelo es el AV 1200 se comercializa solo en Paraguay (por ahora). Pero es un producto novedoso, adems en mi http://www.maxcreativo.com podes ver como fabricar uno, estn todas las instrucciones, y como es un blog, puedes consultarme cualquier detalle sobre el mismo
Atentos Saludos
Mximo Vzquez
Comment by Maximo Vazquez -
I\’m in love with gmail. It\’s spam filters catch the worst of it and it deletes itself eventually. Gotta love it!
Comment by Laurie Manny -
I am not sure if anyone else mentioned it, but what about those RSS feeds that we get to stay on top of what is going on in our own industry? Not only do I get over 500 emails (not counting those going to junk), but I get thousands of feeds daily that also require sifting.
Granted, the subject lines usually allow for instant deletion or follow up status, but it still takes time to go through them.
Comment by Robert D. Ashby -
I understand some of your pain. That is why I have a separate account I use just for this purpose. It gets flooded with hundreds of messages every day, but I only have to scan it every few days. I\’ve never emailed you. Never had to. Thought you were doing great. I loved seeing you on the Bill Maher show.
Comment by Karl Burger -
I thought it interesting how you wanted to keep every email as a history of your life. I\’m the same way, I have tons of notebooks with random jots which often serve in abstract reference to particular ideas, concepts, and lines of thought. But the point is I totally relate to that feeling that archives tell the story of our history. Its like I have to keep the books i\’ve read on my shelf, and the empty cd cases of cds i\’ve owned because if I don\’t it somehow means that I didn\’t read that book or listen to that cd. Which of course is completely wrong. I\’ve started purging a lot of the useless archives as part of the GTD system. Are you familiar at all with \”getting things done\”?? You seem like someone who might struggle with managing all the \’stuff\’ in your head. peace
Comment by Dan -
Mark,
I have lived in Dallas I my life…And I would LOVE a championship for beloved hometown DALLAS!!!
Comment by Daniel -
Okay-I guess I won\’t complain anymore about my measly 25.
Comment by Barbara -
I recently switched from PC to Mac and i gave up on entourage. The Mac equivalent syncs with my i phone and they work in pretty good harmony.
I bought a dot mac account and it is manageable… But back to the subject.
Mark I just finished watching PTI and Tony & Mike had your back. I do too. There was no demand for Hockey, and Basketball until you brought it here. I totally agree with you. Some people just don\’t understand supply and demand.
I guess the commissioner is one! :>
Comment by Justin -
Mark,
I\’m not actually a Mavs fan but love basketball. I\’m a Celtics fan, lived in Boston area 25 years, now living in NC. Interesting how I found you was that Guy Kawasaki sent me an email of his new website http://smallbusiness.alltop.com./ and had a link about you on \”The top 7 rules for startups.\” I agreed on all but #2 only because one can truly build something they believe in and like myself find a great fit for a successor; sell the business and start something new.
As a father of 3 I do my best to prevent work from consuming too much of my time but maybe one day we\’ll get a chance to go Dallas and watch the Mavs and Celtics.
When it comes to email and I would expect that some of it is quite sensitive…you don\’t want it on any public email service. Especially not Google. Not sure if you\’re on Mac as I thought I saw entourage but if you have a company server using Microsoft Exchange I would definitely go with Fortiva SaaS (Software as a Service) and then run Outlook Web Access through Safari (Mac) or Internet Explorer. Great ease of use for archives as you can archive and find anything AND while having no impact on your daily activities you can focus on what\’s really worthy of your time. I also read about you in Forbes on the \”richest people\”…..That was probably 2 months or so ago. Interesting story for most of you.
May I inquire privately about an opportunity to pitch to you about a technology platform my partner and I just finished? Even if we can get feedback from an icon like yourself who is a serial entreprenuer.
We\’re polishing the pitch and executive summary up but have been told by a few Angel Screeners that we may have something really big. And well, since we built this technology from passion and on the premise of ethics it should have a strong presence for something our world needs now and more so in the future. Three years of development and we finally have version 1.
All the best,
Craig Sour, founder and business consultant
Best Case Scenario
Comment by craig -
Mr. Cuban
I met a lady in Indy today at the Convention Center who said she lives in Dallas and she strongly suggested I contact you regarding two internet ventures. She said you are very creative, open-minded about new ideas, and good about responding to emails. Based on your latest blog, maybe this is not always easy for you. I hope you get this. If so, please respond and I can fill you in. Thanks.
Comment by Glen Gohlke (Goal Key) -
Can we refocus on the more important issue that is the Dallas Mavericks?
Mark, you are a great business man so it surprises me that you are letting one of your businesses stagnate like this. You traded for Jason Kidd to improve this team. I believe he has the potential to make us into a dominating winner but he\’s stuck playing for a coach that won\’t bend or adjust.
You would never let a president of one of your companies get by with this kind of performance so I really don\’t understand why you\’re allowing Avery to continue.
You might not like this website, but a lot of people are in agreement as to what needs to happen.
http://www.fireavery.com/2008/03/27/devin-harris-is-good/
Comment by David -
Something that has occurred to me more than once is how eventually there will be fewer \”papers\” left behind for people to go through once a person dies — think about all of the letters and correspondence (Kennedy letters, etc.) that doesn\’t leave a trail anymore due to cell phones, text messages, emails, vmails, that we don\’t keep for the reasons you mention — just too bloody much of it: too much to try and go through to decide what to save; it would take hours and who could do that for you really? But you. I already see less in my world. I get fewer paper letters and cards in the mail, I get rid of emails as fast as I get them. Who has the time to sort and save?! As a result, I have less and less of a trail…. It\’s something to really think about though with regards to leaving behind your own legacy; it\’s still important to keep the good stuff and of course there\’s lots of useless junk that one must go through to get to it. Like everything, it just takes time. Something there\’s never enough of….
Comment by Tina C -
I get that many everyday, plus spam.
And that\’s just a nominal part of my responsibilites.
I currently have 19,000 emails in my box, will I every need most of them again, probably not.
It\’s impossible to efficiently archive every email for 25 years, I guess you could assimilate that to keep your financials for that long. Impossible and useless.
Cry me a river!!
Comment by Ed -
Mark,
I have emailed you two or three times and each time you have always given a reply. It might have been short but it is the point that you have allowed yourself to stay connected to the average fan. Anybody in your position takes a ton of flack for everything you do and with today\’s press usually only the negative makes it to the front page (and much less any page). So the fact that you even allow direct contact to me is a story to you as a person and business man. I know of NO other celebrity type that enables this level of contact with the public. You are very gracious with your time and I commend you on your efforts to continue to allow this connectivity.
Jay
Comment by Jay Moore -
Mark, If you ran across a great IPO grade start-up right here in Dallas, other than your current ventures, would you consider it. I am a father of 4 and travel 46 weeks a year. My CEO/President of my current employer and 5 VC firms so far have confirmed a definite winner, but claim that since I need so little, I need an Angel investor. I have provisional patents filed and am beyond searches, I have technology partnerships, vendors ready to produce, and buyers for the product which is a recurring revenue business model (subscription fees) but on the B2B side. It is really simple to implement, but complex in how much our company does for the target industry and for the lives that it affects. I know you are just blasted daily and for that I am sorry. I only hope that you are able to show some interest. I am currently working with Greg Moore at Blackhill partners, but my potential customers are really getting impatient. The company name is BluCast, My name is Sam Hyatt and you can reach me at 978.201.2356….Thank you so much. Have a great day.
Comment by Sam Hyatt -
I get a lot of replies from Mark and it\’s awesome. Thanks for listening Mark. You need to put a filter that can automatically delete emails from all the MORONIC SPURS FANS so as not to waste your time.
Comment by Omar -
Story of my life. I sent my first email to Mark regarding the Banned Blogger topic on March 25th and then find out that he swore-off reading email on March 24th. Damn.
Comment by ernest t bass -
2,433 unread emails are still better then 2,433 unreturned phone calls.
Thank god for email.
Comment by whatever -
I greatly appreciate you taking the time to email me back in the past! All the best, Brad Newman
Comment by etavitom -
Since Micheal Jordan retired i have not been all that interested in Basketball. You have gotten me glued to the screen, not to see the Mav\’s play but to see what you might do during the games. I find it entertaining. I do think it\’s an incredible thing that you allow so much access. My question is do those ungrateful people really need access to you? I treat my email like my phone number, you only get it if I really need to talk to you.
Comment by Nick Hadl -
Mark,
Similar to the poster above, get your staff involved. They can take out all the crap and get you the emails that you are interested in. You lay down the rules for them to follow, and at no time should they impersonate you or anything like that. As for storage several ideas above should suffice.
This worked well for a company I used to work for. Several key people in our organization had access to the President\’s general email box. We would reply if the situation warranted – as ourselves on behalf of him, and bcc his private email. We also used an email program called Request Tracker that was free and gave us a history of all contact.
You should also have a public and private address…it still makes you accessible without weighing you down.
Your staff will feel empowered and you won\’t hold up valid requests or issues.
Brad
Comment by bromo98 -
I know it may suck, but hire someone to filter your email. Maybe a personal assistant. You need human intervention until software gets better. Your time and thoughts are more valuable than reading \”you suck\” 1000 times and \”please give me $1000000\” another 1000 times. Hire someone to help you make better use of your time. That would be the 11th idea I have suggested to you at no charge:)…..
Comment by Bill Ross -
I do the same thing you do. I use Thunderbird though. It breaks up folders into its own file. There is no single monolithic file.
Also, it\’s portable between Mac, Windows, and even Linux. Just grab the Thunderbird profile folder from the first system, delete the profile folder on the second system and replace it with the folder from the first. Launch Thunderbird, and voila! Even filters, rules, and extensions make the transition intact.
Comment by XStylus -
I know exactly how you feel I get tons of e-mail, spam-mail every day from my business, vendors, associates, friends and family. It really doesn\’t matter on how much space you have you will still be over run by them. Most days I just skim through them to see if I know any of them them I delete the rest.
Comment by lynne -
I also keep all of my emails. They date back to 1998 LOL. They are fun to read once in a while. 😉
Comment by Php Shopping Cart Software -
It sounds like you need a big database. Over time, we\’re all going to get to the place you\’re at. We\’ll have our entire lives digitized to some extent. I\’ve got over 100,000 photos for example… so many that I can\’t even keep them all in my laptop.
Go with MySql, or Oracle, or whatever your database group can support best… email is just a big database, with a few known fields like to/from/subject, etc.
Good luck
–Mike–
Comment by Mike Warot -
So you are a billionaire, and your biggest problem of the day is that you can not save all your emails?
Wow.
Can\’t you afford a damn programmer to make you an email client for MAC, heck cant you afford to create your own exchange server.
Comment by Adeel -
Yet you still get excited to look at your emails because you never know what you\’re gonna get. Only 99% of the time you know what you\’re gonna get. 🙂
Comment by Emre sessiz -
Hi Mark,
I can only recommend switching to Gmail. In your recent post on start-ups, the link you gave already contained this answer.
Also, since I assume that money is not your biggest issue, go to
https://www.google.com/accounts/PurchaseStorage
and buy yourself 400 GB of storage. That should do the trick. You can also use any sender address you like or simply get Google Apps for your domain anyway.
Note also that you get IMAP access. While Gmail doesn\’t support Folders as such, the labels can be used in a similar and, actually, much more powerful way. Also, I think I remember that when you push your mail to Gmail via IMAP from a folder (by simply dragging the whole folder e.g. in Apple Mail), then Gmail tags all messages by the folder name.
In any case, a transition is painful and I guess it\’s never nice.
I keep my fingers crossed for Dirk\’s recovery!
Saludos de Barcelona from a German Mavs fan,
Jan
PS: I forgot to mention the pretty iPhone interface of Gmail 😉
Comment by Jan Wedekind -
I always enjoyed your blog. It sure sucks to have to delete emails. I got emails saved from \’96 and have several backups of those emails that my fiance sent me.
Now I am moving to Texas soon but to San Antonio (know someone who wants to hire a software developer with 10+ years of experience in Java, C/C++/C# and web and databases and SAP and the whole shebang. resume available on request of course) so I assume that it will be Spurs instead of Mavs for me then but I don\’t really follow that sport so much.
Thanks for a fun and good blog. I hope you can solve your email problem.
Comment by Matt -
We use fusemail.com, I personally have 5.5GB of email spanning many years. All of it is on their servers and backed up. I connect via IMAP so I can access my entire email from any place – the webmail interface is great. You can also setup mail rules on their server so you don\’t have to worry about having rules configured on every mail client you use. Only down side: as they\’ve become more popular, their support kind of sucks. Although, I\’m sure that you could do a bit of arm twisting if needed 🙂
Comment by mike -
storing email archives – use gmail. their available storage is massive (around 6gb right now). of course if money is no object, you could export them to a database on a dedicated server. that would hold a few million emails.
junk mail – open a ticket system for fans. i usually recommend kayako. then hire someone to answer all the garbage.
business email – use IM and/or set up a new email just for employee & business partner comm. if you use trillian you\’ll keep a record of all IMs. thats even more logs to give your kids to read (which i\’m sure they will lol).
there, problems solved!! lol
Comment by Master Ryan -
That 4GB limit is probably due to the FAT32 file system. You can read more about it on Wikipedia.
I assume your personal computer had its hard drive formatted to NTFS filesystem (which can handle vastly more files and larger files).
My guess is that the problem comes in when you are trying to copy your file to an external hard drive. Most external hard drives are formatted in FAT32 to ensure maximum compatibility across Windows, Mac, Linux. The solution is to format your hard drive to NTFS. Google for \”format hard drive to NTFS\” and you\’ll find some tutorials.
NTFS is readable on Windows XP and Vista, Linux with ntfs-3g, and possibly Mac.
nb. NTFS used to be Windows only, but Linux support for NTFS has improved to the point where it is reliable on a production level. Mac support is also almost there. This is called the ntfs-3g project.
I left my email in the address field, so email me if you have any questions.
Comment by asdfasdfasdfs -
Mark – I\’ve had the same ambition of keeping every email ever sent/received for nostalgic (as well as a great almost-journal) value. Try Google Apps for Domains – the $50/yr version gives you 25gb of storage and Google search across all your mail. I\’ve been using it for over a year after after being an Outlook junkie for a decade. I\’ll never go back.
Comment by Adam Jackson -
Mark, I understand that you get allot of crap emails of all sorts. I too, in my yahoo, have emails dating back to 04 that I need to clean out. But I have this fear that I may throw away something that I might need. I know I need to get over that. And soon.
Back in 06, I sent you some incredible ideas for your business. I wanted to help you not get a hand out. I didn\’t just email you, I faxed, mailed, and dropped off my proposal. I even left you a baby shoe the last time,with my proposal, explaining that I wanted to get my \”foot in the door\”. It was a cute baby show too.
I know for a fact that some of my ideas you liked cause they are used now by you. It would have been a relief to actually get an email from ya saying thanks but no thanks cause man, my ideas were (and still are,I have more)off the hook.
Anyway, you may not even see this. Maybe I will get the opp to meet you one day and get feedback from you in person. That would be an honor to learn at your feet even if for only seven minutes. You never know.
Comment by Erica -
The 4GB limit is particular to FAT32 filesystems. It goes away if you are using NTFS.
Comment by jason -
I think it\’s awesome that you put yourself out there and even more awesome that you try to sort through the mountain of emails that hit your inbox every day.
I continue to be amazed at how many people don\’t follow up for weeks if ever. Seriously folks, most of you aren\’t \”that busy.\” Stop kidding yourselves.
Comment by Shawn -
Imagine what a Mark Cuban Twitter account would look like after a few hours. 🙂
Comment by Steve -
I appreciate your open-ness to be willing to listen to soome of the comments that i have sent over the last few years …more later
Comment by Hal Goldman -
I have my emails at work going back to only 2003 but its still a ton. As soon as I delete something, I know I will need it. Kinda like as soon as you throw something away thats been sitting in the garage for ever, you find a reason to need it. I dont think I have clean my garage since 2003 either.
BTW, I was an emailer to you in the early days of the Mavs. I would always get a response, even if it was only a couple of words.
Thanks.
Comment by Jim K -
Mark –
I am simply sending you an \”I Want\” e-mail.
I am 28 years old and finally scratching my entrepreneurial itch that I have had for years. The only difference between me and the other business guys is that I am planting a church in Charlotte, NC (a Christian church).
It never hurts to ask, I don\’t have your e-mail, and I believe in what I am doing so very much. So…all I can do is ask if you would like to make a donation to support my wife and I as we raise our entire salary for our first year.
I know you get a million of these, but you won\’t ever meet anyone that believes in anything more than I believe in this church and this area. I believe in it enough to write you like a complete loon…
I look forward to possibility of hearing from you.
David
PS…It\’s all tax-deductible, of course 🙂
Comment by David -
@ David #2 comment: you actually got a reply from an NBA owner, millionaire, celebrity… even if those were only a few replies through the years, they made your dedication worth it 🙂
Comment by Novak Djokovic Tennis -
You sent me an e-mail once. It was very funny. I laughed.
People really take time out of their day to sit down and send you e-mails telling you that you suck? That\’s just pitiful!
I would guess that you have a fairly decent sense of humor. At least it appears that way.
Comment by Toni -
Making your email address public wasn\’t a mistake Mark – it personifies what you are all about: thinking outside the box. Perhaps it has been more of a hassle than it\’s worth but give yourself credit for taking a risk and going against status quo. That has won a LOT of people over Mark. Don\’t switch gears on us now.
Comment by Brian -
I think it would be worth it to hire a personal assistant, I suggest a good friend who needs a job [since they would have personal data]
.rb
Comment by dent tools -
I feel your pain. BTW, Entourage is the worst mail client I have ever had to use =( Being in an Exchange office on a Mac seems to suck. Go MSFT
Comment by Dan -
DUDE, GET GMAIL….UNLIMITED SPACE, YOU NEVER HAVE TO ERASE ANY EMAILS.
Comment by Eric -
I am along the same lines as you — I keep all of my emails as well, or at least try to. When I was a history major during college, we often lamented what the digital age would mean to our future work…as more and more work becomes digital, it becomes less and less permanent, thanks to either the storage medium (CD-Rs ain\’t nearly as good as Mesopotamian clay tablets) or the pressures of the data owner to purge their collection during space crunches. Do what you can to keep your emails, within reason of course!
Comment by Spamboy -
Yet you still get excited to look at your emails because you never know what you\’re gonna get. Only 99% of the time you know what you\’re gonna get. 🙂
Comment by Brant Tedeschi -
Loved the comments and the honesty about e-mails and blogging. I have personally almost thrown up my hands at the volume (and I use gmail as a back-up to be certain I do not miss any e-mails that somehow become lost in cyberspace). Like you I truly thought that archiving these nuggets would be somehow beneficial. Now I am saving only those business necessities, saving the video attachments worth keeping, and notes from friends that make me smile.
Have a great day.
Comment by Kathy Howe -
I SO enjoy your posts, Mark.
….. And your e-mail was \”what\” again??
Comment by C Hansen -
Mark,
I once emailed you an idea about how to get more people to go out to the movies. This was in reply to your request for these ideas. I never got an email back.
Thanks for at least inspiring me to think.
Go Bulls!
Comment by Eric Weiler -
I too am one that sends you a personal note from time to time. To my amazement you\’ve answered them. I thoroughly enjoy your rantings and you commitment to stay \”in touch & connected\”. Good on you.
Comment by Nathan -
If it were me I would just delete them all. If something important was required from me get got tossed than a followup email or a phone call would eventually come.
I do hear your point though. Email is becoming a giant time suck unfortunately.
Comment by Dexter Mahoney -
I agree with David above. I have sent you a few emails over the years, and you have responded. This actually means quite a bit to people and I actually reference the story. People react to this type of behavior positively, as it is implied you get millions of emails, and view things differently.
I know personally I saw your world through a different lens once you replied to my email, and that will not change.
It is important to keep a constant line of communication with \”all levels\” so that raw messaging is not filtered all the time.
Comment by Eric -
I have the same problem, but not quite on the same scale. Have you considered a confidential email address? You could keep the current one for fans to contact you, but the new one would bee strictly for internal purposes.
Comment by James Wallace -
Mark,
I have sent you several emails and received replies to most of those emails and I must say THANK YOU for taking the time out of your busy schedule to not only read but also respond to emails. IMHO it just show what kind of human being you are to just open your email up for anyone and everyone to email you about everything under the sun. Try emailing your favorite movie star or your favorite music artist – unless you are willing to pay them a yearly fee to do so good luck – BUT you advertise your email and let anyone send you emails and not only that but, from personal experience, I know that you also go beyond just reading emails and responding to emails – so all in all I would like to say that I have a lot of respect and admiration for what you do and to also say THANK YOU for your valuable time in responding to my emails and all that you have done!!
James
Comment by James -
while I understand why you did not read those emails,ideas could come from those emails and maybe in your old age,read them and maybe enjoy the comments and opinions of other people good or bad. life moves on.
Comment by leonarda elliott -
I get about 15 e-mails a day per account. I have 3 different e-mail addresses with the same name and all of them are sent to different folders in my e-mail software. I know one is from people I know, 1 from websites I sign up on, and the rest is pretty much junk, but I keep it because before the big boom of the internet it is the address I gave to all of my old friends from the Army and high school. That is my solution. Even though it is really minimal.
Comment by Jeff -
Mark, I just emailed you for the first time about a philanthropy idea that involves athletes. I pray you read it ASAP and let me know what I need to do next. PLEASE DON\’T MAKE IT THE 2,434th UNREAD EMAIL!!
Comment by Jon Ballard -
I also get a ton of unwanted emails. The best way to sort thru those is with the delete button.
Comment by Homebizseo -
Mark, I emailed you once and you replied within a couple of hours, answering once question and forwarding the other to one of your employees who took care of the rest. It was much appreciated.
Have you checked out any email organization software like Xobni or ClearContext?
Comment by Evan -
*sends Mark a \”You suck\” email….
Comment by Calvin -
Mark, I am one of the guys that emails you and I on a personal level am greatful for your open forum and your email. Through the years I have only a couple replies from you to me but those few times meant quite a bit. Keep doing what your doing. You are quietly making a difference in some peoples lives! Thx
Comment by David -
thats a lot of emails…
Comment by Brent -